Simple Steps to load money onto your holo card

How to Put Money on My HOLO Card

Are you looking to reload your HOLO card and add money to it? Here are several convenient ways to put money on your HOLO card.

1. Online

One of the easiest ways to add funds to your HOLO card is by using the online portal. Simply log in to your account and navigate to the "Add Value" section. From there, you can choose the amount you want to add and proceed with the payment. The funds will be loaded onto your HOLO card instantly.

2. Participating Retailers

You can also reload your HOLO card at most participating retailers. These retailers have partnered with HOLO to provide convenient reloading services. Simply visit any of these retailers and ask for a HOLO card reload. They will assist you in adding funds to your card.

3. TheBus Pass Office at Kalihi Transit Center

If you prefer to reload your HOLO card in person, you can visit TheBus Pass Office at Kalihi Transit Center. The friendly staff at the office will help you reload your card and answer any questions you may have.

4. Skyline Stations

Another option is to reload your HOLO card at Skyline stations. These stations are conveniently located throughout the island, making it easy for you to add funds to your card whenever needed.

5. Phone

If you prefer to reload your HOLO card over the phone, you can call 808-768-HOLO Monday to Friday from 7:30 am to 4:00 pm. The customer service representative will assist you in adding funds to your card and provide any necessary guidance.

By utilizing any of these methods, you can easily put money on your HOLO card and continue using it for your transportation needs on Oahu. Whether you choose to reload online, visit a participating retailer, go to TheBus Pass Office, or call over the phone, the process is quick and convenient.

Having funds on your HOLO card allows you to tap it on a HOLO card reader and pay for your fares on TheBus or Skyline. It's important to note that besides storing value, your HOLO card can also store any valid passes that you've purchased.

Should you have any additional questions or concerns, please refer to the frequently asked questions section below or contact HOLO customer support for further assistance.

Frequently Asked Questions

1. What is my fare?

To determine your fare for riding Oahu's public transit, including TheBus and Skyline, visit TheBus.org. The fares are the same for both services.

2. What is stored value?

Stored value is the money that you load onto your HOLO card. This money is stored in your online account, allowing you to use it to pay for your fares on TheBus or Skyline. In addition to storing value, your HOLO card can also store any valid passes that you've purchased.

3. Are there fees or service charges?

Yes, there are fees associated with the HOLO card. The card itself costs $2, whether it's a new card or a replacement. However, if you have a Senior or Disability HOLO Card, you get the first new card for free. Additionally, there is a $3 minimum when loading or reloading a card.

4. Are there still programs for distributing free or reduced fares?

Yes, the current programs for senior, disability, TheHandi-Van, U.S. Medicare, and bus pass subsidy programs are still in place for individuals who qualify for them. To determine your fare and eligibility for these programs, please visit TheBus.org.

5. What happens to my HOLO Card when my reduced fare eligibility expires?

If you have a Disability or Youth HOLO Card, your card will revert to an Adult HOLO Card when your eligibility expires. If you believe you still qualify for these reduced fare programs, please go to TheBus Pass Office to renew your eligibility.

6. I am just visiting. Do I need a HOLO Card?

If you're visiting Oahu, getting a HOLO Card can be beneficial for your transportation needs. We recommend getting an Adult HOLO Card at an ABC Store in Waikiki. These cards come pre-loaded with a day pass, allowing you to easily try out TheBus or Skyline. Once you've used your day pass, you can reload your Adult HOLO Card online or at other participating retailers. Please note that ABC Stores exclusively sell the Adult HOLO Card with a day pass and do not reload cards.

7. Where can I get a HOLO card? Can I get one mailed to me?

Adult HOLO cards are available at local participating retail stores and all Skyline stations. Unfortunately, HOLO cards cannot be mailed to you, but you can easily obtain one from these locations.