Reasons Why Your Tim Card Is Not Active

Table
  1. Why is my Tim card not active?
    1. Does my Tim Card expire?
    2. How can I keep my Tim Card active?
    3. Why should I register my Tim Card?
    4. Why do I need to scratch off the panel on the back of my Tim Card?
    5. What fees are charged to my Tim Card?
    6. How can I protect myself from fraud when purchasing a Tim Card?
    7. What happens if I don't have enough money on my Tim Card to pay for my purchases?
    8. Why is my balance different than I thought?

Why is my Tim card not active?

Many Tim Hortons customers may wonder why their Tim card is not active. The Tim Card is a pre-paid, reloadable cash card that can be used to pay for purchases at participating Tim Hortons restaurants. However, there are certain factors that can cause a Tim card to become inactive.

Does my Tim Card expire?

The Tim Card does not have an expiry date, which means it does not automatically become invalid after a certain period of time. However, there is a condition that can render the card inactive. If the card has had a zero balance for a two-year period, it is deemed inactive and cannot be used.

Why is my Tim card not active?

How can I keep my Tim Card active?

To keep your Tim Card active, it is important to ensure that it has a balance and is being used within a two-year period. This means regularly reloading the card with funds and using it to make purchases at Tim Hortons restaurants. By doing so, you can prevent your Tim Card from becoming inactive.

Why should I register my Tim Card?

Registering your Tim Card online provides several additional benefits and features. By registering, you can protect the balance on your card from loss or theft, reload your card using a credit card, and view your most recent account activity. To register your Tim Card, you must first activate it. This can be done at any participating Tim Hortons restaurant by deciding on the dollar amount you wish to load onto the card and asking the server to load it.

Why do I need to scratch off the panel on the back of my Tim Card?

The panel on the back of the Tim Card contains a PIN (personal identification number). By scratching off the coating on the panel, you can reveal the PIN. This PIN is an added security function and is necessary to check your balance and register your card on the Tim Hortons website. If your card does not have a PIN or the panel has already been scratched off, you should contact Tim Hortons customer service for assistance.

What fees are charged to my Tim Card?

No fees are charged to your Tim Card. The balance on the card is the amount that can be used for purchases at Tim Hortons restaurants.

How can I protect myself from fraud when purchasing a Tim Card?

To protect yourself from fraud, it is important to purchase your Tim Card directly from a server at any participating Tim Hortons location or through the official Tim Hortons website. Tim Hortons does not authorize any online retailers or individuals to sell the Tim Card on their behalf. Purchasing Tim Cards from unauthorized sources can lead to issues, and Tim Hortons is not responsible for any problems that may arise from such purchases.

What happens if I don't have enough money on my Tim Card to pay for my purchases?

If the balance on your Tim Card is not sufficient to cover the full cost of your purchase, you can use the remaining balance on the card and pay the remainder in cash or with a MasterCard (where accepted). This allows you to still use your Tim Card for part of the payment.

Why is my balance different than I thought?

If you find that the balance on your Tim Card is different than you expected, it is possible that you may have forgotten a visit or purchase. You can check your card's remaining balance at a participating Tim Hortons restaurant, by calling the Tim Card customer service line, or by going online. If your card is registered, you may also have access to view your balance and transaction history online.

In conclusion, Tim Cards do not have an expiry date but can become inactive if they have a zero balance for a two-year period. To keep your Tim Card active, it is important to regularly reload it and use it for purchases. Registering your Tim Card provides additional features and protections. It is also important to purchase Tim Cards from authorized sources to avoid fraud. If you have any issues with your Tim Card, contacting Tim Hortons customer service can provide assistance and support.

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